We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
Being known for our great products it came as a surprise, and we would like to make things right.
We will be reaching out soon and you should get an email from one of our customer success team to determine how we can provide a solution that makes you smile.
If you prefer, you can also contact us directly at firstname.lastname@example.org.
We value our customer's opinions and would like to thank you for bringing this to our attention.